Headlands General Manager

The General Manager has responsibility for all operations of the Rooms, Spa, and Cottages; Cottages HOA Management and Owner Relations; Sales and Marketing; Revenue Management; Scheduling; Expense Management; Team Recruitment, Training, and Retention; Group Sales and Coordination; Achievement of Goals; Responsible for seeing that the company mission statement and core values are implemented throughout all operations. A collaborator in creating the business plan/budget and executing them operationally Reports to the Director of Lodging

Key Accountabilities:

• Lead all aspects of Rooms, Restaurant, and Spa management.
• Ensure the correct guest experiences are consistently delivered within the various properties and departments according to brand guidelines.
• Be creative and entrepreneurial in developing a new property and have a willingness to adapt to changing conditions or new initiatives.
• Instill passion for excellence in your team.
• Create written SOPs to ensure consistency with quality and service in all facilities.
• Develop an exemplary service culture that creates memorable experiences for guests and owners.
• Understand financial reporting to create and work with budgets, forecasts, P&L statements, etc.
• Work independently with little supervision while communicating progress and asking for help when necessary.
• Demonstrate exemplary work ethic to the team.
• Maximize profitability by executing revenue strategies.
• Communicate effectively and responsively.
• Work with Marketing to promote and sell rooms effectively.
• Manage the Kiwanda Cottages Homeowners' Association and ensure Owner satisfaction with service and condition of property; maintain the Kiwanda Standard.
• Recruit, train, and retain the best employees.
• Build relationships with sister properties and other local businesses.
• Work as a contributor to the business plan and execute the business plan.
• Understand and meet and/or exceed the forecasts.
• Identify opportunities to adjust operations to help us achieve budget goals.
• Know the budget goals and utilize daily reports to forecast how to meet the budget or communicate what is needed and why we need to exceed the expense budget.
• Develop the standards for inventory needed on hand and follow processes and standards for inventory controls.
• Estimate needs, place orders with vendors, and schedule the delivery of all products and supplies.
• Process invoices to ensure accurate coding and inventory.
• Work with HR to make staffing?plans?for each season. Implement and oversee schedules and ensure that each team is fully staffed for all shifts.
• Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances, all health department and OLCC rules and regulations.
• Ensure that proper security procedures are in place to protect employees, customers, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event a customer or employee is injured. Ensure OSHA compliance.
• Develop and manage mutually supportive vendor relationships.
• Work within the operation, be a team player, and lead your team by example.
• Design processes and systemize operations that ensure great guest experiences.
• Train team members to view the business and their actions from the guest's perspective. Coach them to deliver positive experiences to each guest and their co-workers.
• Ensure incidents in which we fall short of our brand promise are quickly resolved and recovered in a manner that re-builds guest loyalty.?
• Collaborate with lodging leaders to build programs that enhance the guest experience at our lodging properties.

Preferred Skills:

• 3-5 years of experience managing full-service hotel or resort. Must include rooms and activities or spa. Food & Beverage experience helpful.
• Creativity and passion.
• Strong written and verbal presentation skills.
• Strong organizational skills and ability to prioritize and multi-task.
• Strong time management skills.
• Excellent Skills with front office computer software, such as MS Word, Excel, and hotel reservation systems.
• 2-Year college degree or higher preferred.
• You must carry a valid Food Handlers Card.
• You must carry a valid CPR and First Aid Certification.
• Can work well under pressure in a fast-paced environment and work cohesively as part of a team.
• Be detail oriented.

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